Terms of purchase

1. About Elpex AB

• Company details: Elpex AB Org.nr: 559486-5270
• Address: Kompositvägen 3, 943 33 Öjebyn
• If you wish to get in touch with us, please send an e-mail to info@elpex.se with your request and contact details and we will get back to you shortly.

2. Order

• Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all the details of the products, price, billing and delivery address.
• If there is an error in the order confirmation, please contact us immediately by e-mail to order@elpex.se.
  
  2.1 Pay by invoice
  In cooperation with Klarna, we offer you to pay your purchase by invoice. When you choose to pay by invoice, Klarna offers you the possibility to pay 30 or 60 days after we have shipped the goods. Klarna assigns its claim for payment for your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction where you should pay directly to Klarna. For contact details and further information about Klarna, go to klarna.se.
• If you previously chose to join Klarna’s Monthly Invoice aggregation service, the invoice will instead be included in your monthly invoice. This means that all invoice purchases you make during a certain period are collected on a collective invoice, instead of being sent as separate invoices per purchase. The credit period on each individual invoice included in the collective invoice varies between 14-45 days, depending on when in the aggregation cycle the purchase was made and the goods/services are delivered/shipped. All invoice purchases activated before the cut-off date are collected on one monthly invoice. Invoice purchases activated after the cut-off date end up on the next monthly invoice.
• Costs and fees
• For payment by 30-day invoice, Klarna charges an invoice fee of SEK 0 per purchase. For payment with a 60-day invoice, Klarna charges an invoice fee of up to SEK 49 per purchase. In case of late payment, a reminder will be sent to you where you are required to pay a reminder fee. If you have purchased for less than SEK 60, SEK 29.00 will be added, and if you have purchased for SEK 60 or more, SEK 60.00 will be added as a reminder fee. If no payment is made thereafter, the claim may be handed over for collection management where additional collection costs may apply.
• Credit assessment and personal data processing
• When you choose to pay by invoice, Klarna performs a credit check. If a credit report is taken, you will be notified of this and receive a copy of the credit report sent by post or e-mail. Klarna does not inform banks or other lenders of a possible credit report and it does not affect your creditworthiness/score. Klarna processes your personal data to fulfill its obligations under this agreement and for the other purposes described in our Data Protection Information. You can find the Data Protection Information here and by using Klarna’s services, you also confirm that you have read this Data Protection Information. Klarna processes your personal data, among other things, to perform identification, customer analysis, credit assessment, marketing and business development. Klarna may also transfer your personal data to selected partners (such as credit rating agencies), which may be established in a state outside the EU/EEA. You can find more information about Klarna’s sharing of personal data, your rights in relation to it, how you can contact Klarna with questions, or complain to an authority, in the Privacy Notice.
• Transfer of ownership
• You may not assign or transfer any rights or obligations you have under these Terms. To the extent not otherwise already permitted by applicable law, Klarna may assign or transfer these Terms or its rights and/or obligations under these Terms at any time, provided, however, that such assignment or transfer is not to your detriment and does not alter your rights and obligations under these Terms. More information and full terms and conditions are available here: https://www.klarna.com/se/villkor/
  
  2.2 Information on transfer
• The invoice will be transferred to Klarna Bank AB, 556737-0431

3. Delivery

• Our normal delivery times are 2-5 days. PLEASE NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
• If there is a delay in delivery (without us notifying you of a longer delivery time), please contact us at the following e-mail address: order@elpex.se.
• For goods that you as a customer do not redeem, we charge a cost for shipping, return shipping and handling totaling SEK 300.

4. Prices

• All prices in the shop are in SEK and all prices include 25% VAT.
• We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
• Elpex promotions are limited in time. When using discount codes, they are generally only valid for one purchase and cannot be combined with other offers. We ask you to check that the price is correct before finalizing your purchase. Elpex reserves the right to cancel orders in case of misuse or abuse of discount codes. For any additional shipping fees, please read more under Shipping Fee.

5. Right of withdrawal and return

• Elpex has 30 days open purchase and free exchanges (no return fee) of sizes. In the event of a return, use the Elpex return shipping label. Email to order@elpex.se to get this. Once we receive the return, we will send a confirmation to your e-mail and refund the item(s) you returned, minus return shipping (99 SEK). In the event of a return, the product must be unused and in undamaged original packaging. Please note that the product must be in new condition for an approved return/exchange. Elpex reserves the right to deduct SEK 50 up to SEK 500 from the refund if the product is considered to be in such a used condition that it must be repaired by Elpex. For bulky returns such as rods, a return fee of SEK 199 will be added.
• You are responsible for the condition of the products being returned, therefore the products should be sent well packaged and in their original packaging.
• We reserve the right to deduct from the amount of the refund a sum corresponding to the reduction in value compared with the original value of the goods in the case of a used or damaged product.

5.2 The right of withdrawal does not apply to:

• products that have been sealed for health or hygiene reasons and where the seal has been broken by you
• For goods that have undergone some type of personalization; for example, specially customized roller skis, roller skis with bindings fitted.
• Custom-made product, which has been specially tailored for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly agreed to the service being started without a right of withdrawal.
  
  For more on the legal right of withdrawal, see here.

5.3 Refund of returns

• Once your return has been received, processed and approved by us, the refund will be made via Klarna minus the return shipping (SEK 99). If you have chosen to pay by invoice, we recommend that you pay the invoice or contact Klarna to extend the payment time to avoid the risk of unnecessary reminder fees.

6. Complaints and grievances

• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.
• You must always contact us for an authorization before returning a defective item.
• The complaint should be sent immediately after the defect has been discovered.
  
  6.1 How do you make a complaint?
• Any errors and defects should always be reported to order@elpex.se, stating your name, address, e-mail address, order number and a description of the error.
• If we fail to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will pay the return shipping costs for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow the guidelines of the General Complaints Board, see arn.se.

7. Limitation of liability

• We do not accept any liability for indirect damage that may arise from the product.
• We do not accept any liability for delays/defects resulting from circumstances beyond the control of the company (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or no delivery from suppliers.
• Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.

8. Product information

• We reserve the right for any misprints on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.

9. Information on cookies

• According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to allow access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

10. Personal data

• By shopping at Elpex, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
• Elpex is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to handle your order and in cases where you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
• The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
• 10.1 What is personal data?
  Personal data is any information that can be directly or indirectly attributed to a natural person.
• 10.2 What data do we store?
  In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address and purchase history.
• Your data will be stored as long as we have a legal basis to process your data, for example to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
• 10.3 Legal basis
  In connection with a purchase, your personal data is processed to fulfill the agreement with you.
  Marketing, campaigns and similar mailings are done with your consent.
• 10.4 What data is shared and for what purpose?
  10.4.1 Payment provider
• When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also stored. The information is stored in order to complete the purchase and to protect the parties against fraud.
  The payment providers (payment services) we use are: Klarna, card payment.
• 10.4.2 Shipping company
  In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and / or mobile number may also be shared with the shipping company for notification.
  The shipping companies we work with are: Postnord, DHL, Schenker, Bring.
• 10.4.3 Newsletter
  If you have chosen to subscribe to our newsletter, your first name, surname and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
  We use these for sending out newsletters.
• 10.5 Right of access
  You have the right to obtain extracts of any information held about you by us. Extracts are delivered electronically in a readable format.
• 10.6 Right of rectification
  You have the right to ask us to update incorrect information or complete information that is incomplete.
• 10.7 The right to be forgotten
  You can ask for your data to be deleted at any time. There are few exceptions to the right to erasure, such as if it needs to be kept because we have to comply with a legal obligation (for example, under the Accounting Act).
• 10.8 Data Protection Officer
  Elpex is responsible for the storage and processing of personal data in the webshop and ensures compliance with the rules.
• 10.9 How we protect your personal data
  We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
  We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

11. Amendments to the General Conditions

• We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions will be deemed to be accepted in connection with any order or visit to the website.

12. Disputes and choice of law

• In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow the decision of ARN or equivalent dispute resolution body.
• Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.